1. How long does it take to get the money? What if I don't get the account?
Blockchain asset transfers are divided into three steps: “propose” – “block confirmation” – “account”.
Propose: the transfer operation succeeds on behalf of the platform or wallet of the coin transfer;
Block Confirmation: Complete the corresponding block confirmation. If congestion or delay occurs in the block at the time, the digital assets will be delayed and fully confirmed;
Account entry: Once fully confirmed, the platform will be credited as soon as possible.
If the block is not fully confirmed, please be patient and the platform will only be able to account for you if the confirmation is completed.
If the block has been fully confirmed, but the YEX account has not been received, please contact the online customer service or submit a work order.
2. How long does it take to get the money? What if I don't get the account?
After the application for the coin withdrawal operation is completed, the following status will be displayed in the withdrawal record according to the withdrawal status:
Waiting for withdrawal: The withdrawal request has been submitted, waiting for the withdrawal operation. (If you need to increase the demand congestion, you need to wait in line)
Manual audit: According to the YEX system, some cash withdrawal requirements require manual audit, which will be confirmed by the customer service staff.
Withdrawal: The system is processing the export for you. At this time, the manual cannot participate in the operation. Please be patient.
Cash withdrawal success: the asset has been withdrawn from the platform. You can go to the corresponding block to query.
If you can't find it in the block for more than 48 hours after the successful withdrawal, you can contact customer service or submit feedback.
3. What is the limit for the coin?
The withdrawal limit can be used to view the current account level of the coin limit in the “Personal Center”.
The withdrawal amount corresponding to different grades is as follows (converted to BTC):
LV1=one day limit: 2
LV2=One day limit: 100
LV3 or higher withdrawal amount requires manual review